Returns

return policyThank you for your purchase. We always hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS: All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS: To return an item, please email customer service at info@eastandgrayco.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packagingand mail your return to the following address:
 
East + Gray
Attn: Returns
141 Parker Mill Rd  
Zebulon, GA 30295  
United States  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
    
EXCEPTIONS: The following items cannot be returned or exchangedCustom or Personalized Items, Items NOT in the original packaging.   
 
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note: Sale items are FINAL SALE and cannot be returned. All items must be in original packaging   
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
678.507.4227 
info@eastandgrayco.com